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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Janine Collier

October 2, 2025

5  out of  5
rating by Janine Collier
"Spoke with Grant, who was courteous, informative, professional, and provided my mother with cost-effective auto insurance that meets her needs. Will recommend State Farm (and Grant) to friends and family."
We responded:
"Hi Janine- We’re honored by your positive feedback and glad you had a good experience with Grant! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Candy Turner

October 1, 2025

5  out of  5
rating by Candy Turner
"Best insurance rep I have ever had. Very knowledgeable and helpful! I highly recommend this Agent has been able to assist me with several policy changes and even with my renters insurance."
We responded:
"Hi Candy- Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Vincent Lobello

September 29, 2025

5  out of  5
rating by Vincent Lobello
"I love our agent, Grant, so much! He is so helpful it’s kind of unreal. I’m not even joking when I say I invited him and his wife to my wedding. I’ll be working with him for a looong time"
We responded:
"Hi Vincent- We’re honored by your positive feedback and glad you had a great experience with Grant! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Crystal F

September 19, 2025

5  out of  5
rating by Crystal F
"I have had the pleasure to work with Julie Osso. She is very knowledgeable and professional. She truly cares about her clients."
We responded:
"Hi Crystal- We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Romona Sykes

September 16, 2025

5  out of  5
rating by Romona Sykes
"Brianna was professional and pleasant"
We responded:
"Hi Romona- We’re honored by your positive feedback and glad you had a good experience with Briana! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Jasmine Zaben

September 15, 2025

5  out of  5
rating by Jasmine Zaben
"Great communicative team. Fast responses. Enjoy working with them"
We responded:
"Thank you for taking the time to give our agency a review. We appreciate the kind words and thanks for being part of our State Farm Family."
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Norma Hill

September 15, 2025

5  out of  5
rating by Norma Hill
"Amazing people doing amazing things. Been very helpful and quick with communication and getting things completed in a timely fashion."
We responded:
"Hi Norma -Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Christian Warzocha

August 27, 2025

5  out of  5
rating by Christian Warzocha
"Had two small issues and Briana was quick to reply and handle them. So far so good with this office after having my longtime agent retire."
We responded:
"Hi Christian-Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Jackelyne Morris

August 27, 2025

5  out of  5
rating by Jackelyne Morris
"I've had an amazing experience with State Farm! Their customer service is top-notch—every representative I've spoken with has been friendly, knowledgeable, and genuinely helpful. Whether it's handling a claim or just answering questions about my policy, they make everything simple and stress-free. Their rates are competitive, and the coverage gives me real peace of mind. Highly recommend to anyone looking for a reliable and trustworthy insurance provider!"
We responded:
"Hi Jackelyne- We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Jennifer Knepper

August 20, 2025

5  out of  5
rating by Jennifer Knepper
"Quick and easy to add new cars to our policy!!"
We responded:
"Hi Jennifer- Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Christina Mccracken

August 16, 2025

5  out of  5
rating by Christina Mccracken
"Had a great experience today I talked to grant he called me to a see if I wanted a quote I said sure why not and I switched right over he was very nice and even offered me renters insurance and life insurance I might be getting that soon as well thank you Grant"
We responded:
"Hi Christina- We’re honored by your positive feedback and glad you had a good experience with Grant! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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andrew viengmany

August 14, 2025

5  out of  5
rating by andrew viengmany
"Kevin O’Donnell was incredibly helpful in getting me the coverage I need for a great price putting me in a good financial state and keeping my vehicle well covered !"
We responded:
"Hi Andrew- We’re thankful for your feedback and glad you had a good experience with Kevin! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Chris Hearn

August 7, 2025

5  out of  5
rating by Chris Hearn
"Good"
We responded:
"Hi Chris-Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Drew Pollack

July 24, 2025

5  out of  5
rating by Drew Pollack
"Keith is a amazing agent and always makes sure I get the best deals possible while also making sure I fully understand all of my options and opportunities I recommend him to everyone! Thank you and keep up the awesome work!"
We responded:
"Hi Drew- We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Cyril Kleem

July 24, 2025

5  out of  5
rating by Cyril Kleem
"Awesome customer service. They are quick to respond and always available. Best agency I have ever worked with!"
We responded:
"Hi Cyril- Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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krb9

July 21, 2025

2  out of  5
rating by krb9
"Cancelled all of my policies after being a customer with this branch for around 15 years. We never had a problem until the last 6 months or so. I am astounded at the lack of customer service especially given the vast majority of 5 star reviews and the great service we always used to have. It has been one issue after another from Briana, constant errors being made, too much to write in detail, my phone calls to try to get things fixed were always exasperating having to repeat myself and explain things over again because she wasn’t listening, only to be met with an irritated and condescending tone. When we recently moved residences and added on a vehicle she cancelled wrong policies creating huge inconveniences and the headache of repeated phone calls to have the errors rectified. I finally had the last straw when I discovered our insurance premium went up and saw we were being charged over $200 more without any written notice to us, no declaration statement and not even any record of notice on my account that there was going to be an increase. When I questioned them on this I was told someone would call me to break it all down for me but they never did. After having to call yet again I said I just want this explained to me what is the exact reason for the increase (without any notice of increase to us which is illegal) as it is our right to know what exactly we are paying for… not any one I spoke to had a clue, they finally put me through to Keith who told me “there’s no way to know” ??? and when I brought up my issues I’d been having with Briana excuses were made stating “she’s not perfect” and “we really love her.” When I brought up legalities of the matter of not providing me proper documentation in the charges to our account he was quick to assure me that he would get that declaration statement to me regarding the change of increase of our premium and after I had made it very clear to him I wanted nothing more to do with Briana he went and had her send it to me instead of sending it himself and lo and behold she sent me the completely wrong document. So I still never received any proper documentation. Which was the last straw of exasperation. Fast forward to when I called to cancel all our polices after this there were no questions asked and no attempt to try to retain us as the 15 year + loyal customers that we were. No apologies or any attempt to make things right. Just, “have a nice day.” Well I did, switched to a different insurance provider who couldn't believe what I went through and now paying significantly less."
We responded:
"Hi Kristen- We’re sorry to hear that your experience with our State Farm office wasn’t as positive as we strive for. Your feedback is important to us, and we’d like the chance to make it right. Please contact our State Farm office so we can address your concerns directly."
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Jacquita McDowell

July 18, 2025

5  out of  5
rating by Jacquita McDowell
"Grant was great and very informative."
We responded:
"Jacquita, I'm thrilled to hear that Matthew provided great service! I'm pleased that you had a positive experience with us. Thank you for choosing our office for your insurance needs. We're here for you whenever you need assistance! - Keith Wright - State Farm Insurance Agent, Berea, OH"
Profile photo of Diane Mercure

Diane Mercure

July 17, 2025

5  out of  5
rating by Diane Mercure
"Great welcome and assistance with my new policies by Matthew Geary at State Farm! D"
We responded:
"Hi Diane-Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Matthew; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Caleb Shorter

Caleb Shorter

June 24, 2025

5  out of  5
rating by Caleb Shorter
"I recently worked with Grant, and I couldn’t recommend him more. Grant is incredibly kind, personable, and knowledgeable, greatly simplifying a traditionally stressful process. It’s clear he genuinely cares for you and is on your team every step of the way. Thank you to Grant for my best insurance experience yet!"
We responded:
"Hi Caleb-We’re thankful for your feedback and so happy you had a good experience with Grant! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Susan Householder

Susan Householder

June 24, 2025

5  out of  5
rating by Susan Householder
"I spoke with Grant and I switched over my auto Insurance today he was very knowledgeable on all of my questions. Very pleasant to talk to thank you very much."
We responded:
"Hi Susan- We’re honored by your positive feedback and glad you had a good experience with Grant! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Christy Hicks

Christy Hicks

June 23, 2025

5  out of  5
rating by Christy Hicks
"Brianna is fantastic and always responds very promptly. All staff are kind and curious and their rates are great! Highly recommend."
We responded:
"Hi Christy-Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office and had a good experience with Briana! If you ever have any questions or need assistance, we’re here to help!"
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Jess

June 20, 2025

5  out of  5
rating by Jess
"Kevin O Donnell has been a saving grace I'm so happy he was the agent to reach out to me we texted he was present for each question and when I was ready to review he made himself available after strong consideration he's earned himself a customer"
We responded:
"Hi Jess- Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Kevin; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Lisa Lockhart

Lisa Lockhart

June 17, 2025

5  out of  5
rating by Lisa Lockhart
"Grant was extremely responsive and helpful. I love State Farm❤️"
We responded:
"Hi Lisa- We’re honored by your positive feedback and glad you had a good experience with Grant! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Matthew Cate

Matthew Cate

June 13, 2025

5  out of  5
rating by Matthew Cate
"Briana has been awesome to work with for all of my insurance needs! She is very knowledgeable and responsive whenever I reach out."
We responded:
"Matthew - Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Briana; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
Profile photo of Arianna Howard

Arianna Howard

June 13, 2025

5  out of  5
rating by Arianna Howard
"Keith was great!! Got my coverage and life insurance for cheap!!! Thank you"
We responded:
"Hi Arianna-We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"